When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but too frequently the things they get will not be the things they pictured. What we have found is the fact that most security officer companies are designed for supplying the service that property managers want, but too often do not because of lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that the property manager usually hires. In the event you hire a painter, you will see whether or not they are going to do their jobs by exploring the walls. However when you work with a security guard company, how many times can you see whether the guard clients are doing their job which include running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. Most of the time they probably are, but it is important to implement a process of verification and quality control to ensure that problems related to the lack of performing these jobs do not begin to occur.
In this post we shall discuss five (5) basic steps to boosting your security officer service and achieving whatever you picture as your ideal security guard force.
Screen Your Guards Qualifications
In many states, guards are mandated to get a specified amount of training before they could begin working as guards. In case your state is one of these states, make sure that your security officer clients are compliant.
If you are in a state in which there are no state requirements for guard certification, then investigate the sort of training which is being provided by your security company and inquire yourself does it seem adequate.
Additionally, is the security officer company performing background and drug screenings on your guards BEFORE they send those to your premises? Should they be, they must be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is an excellent fit for the property is to conduct a quick “interview” to get a feel for the guard and also to explain your expectations. This initial conversation can let you know a great deal about what to expect from that guard and it gives you a chance to request another guard if you find that it really is necessary.
Assess Guard Training
Although Security Guard Companies Tacoma Wa have got a thorough orientation that introduces each guard for the company itself, most of the time the guard’s orientation to his assigned property will not be as complete. We call the orientation for your assigned property “Site Specific Training”. Learn what your site specific training seems like:
• Can it occur in your property?
• Who does the education?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banking is the process of having a veteran guard working simultaneously as the new guard.)
• How thoroughly are your post orders explained?
Determine the solution to all these questions and ensure that they match everything you feel is adequate. You should even consider being placed in on your security officer company’s orientation as well as your site specific training to get an awareness of the items enters into preparing a guard to function at your property.
Take A Look At Guard’s Supervision
Guard supervision is among the more important factors of great security guard service. When security companies provide poor supervision, there exists not enough emphasis positioned on preventing mistakes, problems, and complaints. Insufficient supervision also removes the chance for the guard to learn and much better understand their duties. If the guards are certainly not being supervised, they begin to think that their work is irrelevant and they also start to see themselves as a smaller amount of an element of the security team. When guards usually do not think that a part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and also theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, so how exactly does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two strategies for remote supervision that prove most successful are:
1.Officer Tour Tracking Systems
If your guards have to make rounds of your home, then a system for tracking them during duty is important. Officer Tour Tracking Systems give a remote way of monitoring the guards when they are on your property. These tracking systems enable the security guard company to monitor enough time and log the activity in the guards while they are generating rounds to numerous areas on your property. Most Officer Tour Tracking Systems can generate reports that enable the protection guard company to quickly get an understanding of whether or not the guard is making rounds. The house manager should also be furnished with an abridged version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc.
As well as Officer Tour Tracking systems, we have discovered that having a system for guards to examine in regularly with all the security guard company supplies a method of ensuring that each guard is safe and alert. By having guards check-in regularly with all the security guard company, a minimum of every thirty minutes, guards feel that their safety factors important and this being awake and alert is an integral part with their job.
Inspect Your Guards
After hours inspections of your own guards are always great ways of finding out what is happening along with your security while you are not there. Over these inspections, be sure to ask your security officers questions regarding their duties and responsibilities to make sure that they understand their jobs. Actually, we recommend having your security guards aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by way of a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, in choosing a security consultant make sure that the consultant will not be actually a security guard company. In that case, your audit is sure to arrive difficulties with your current security officer company.
Meet with your Security Guard Company Regularly
The fifth and easiest step is always to regularly meet up with your security company. Without providing regular feedback to your security guard company, property managers are losing out on possibilities to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from your remote supervisory systems, and any security audits ought to be discussed over these meetings.
For property managers, obtaining the security which they want is sometimes only a matter of putting the best processes in position to make certain that all parties understand what is anticipated. The five basic steps that people outline read about a few that you should consider. For further ideas or suggestions, please feel free to call us by email or talk to a licensed security consultant in your town.